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Overview

Superware.ai is a 100% Australian-owned digital transformation and artificial intelligence consultancy, incorporated in 2020 and headquartered in Brisbane, with offices in Sydney, Melbourne and Adelaide. As a Microsoft Partner, Superware specialises in designing, delivering and supporting secure enterprise solutions built on Microsoft Power Platform, Dynamics 365, Microsoft Copilot, Azure and the broader Microsoft cloud ecosystem. Superware partners with government agencies and private enterprise organisations to modernise legacy platforms, automate complex business processes, improve customer and citizen experiences, strengthen governance and enable data-driven decision-making. The company has extensive experience delivering digital transformation initiatives within highly regulated environments where security, privacy, compliance and data sovereignty are critical. The company's capabilities span the entire project lifecycle, including strategy, business analysis, solution architecture, user experience design, application development, systems integration, data migration, testing, DevOps, change management, training, managed services and ongoing application support. Superware adopts Agile delivery methodologies that provide transparency, collaboration and predictable outcomes while ensuring projects remain aligned with business objectives. Core capability areas include digital transformation, enterprise CRM, case management, workflow automation, grants management, complaints management, stakeholder engagement, workplace health, safety and wellbeing, regulatory compliance, business process automation, AI-powered knowledge management, Microsoft Copilot implementation, custom AI agents, reporting, dashboards and business intelligence. The company also delivers secure integration with Microsoft 365, SharePoint, Azure services and third-party enterprise platforms to maximise existing technology investments. Artificial Intelligence is a key strategic focus for Superware. The company develops secure AI and Copilot solutions that automate manual processes, improve knowledge discovery, enhance customer service and increase workforce productivity while maintaining strong governance and responsible AI principles. Solutions are designed to be transparent, explainable and aligned with Australian privacy and security expectations. What differentiates Superware is its ability to combine deep Microsoft technical expertise with practical business consulting experience. Rather than simply implementing technology, Superware works collaboratively with customers to understand operational challenges, redesign business processes and deliver measurable business outcomes. This consultative approach ensures every solution is scalable, user-centric and aligned with long-term organisational strategy. Superware has successfully delivered projects across government, financial services, education, infrastructure and other regulated industries, providing practical solutions that improve operational efficiency, reduce administrative effort and support better service delivery. The company has also developed configurable solution accelerators that reduce implementation time, lower project risk and enable organisations to realise value more quickly. As a pre-qualified supplier across multiple government procurement panels in Queensland, New South Wales and Victoria, Superware provides customers with streamlined procurement pathways backed by proven delivery capability. Its Australian-based consultants are recognised for technical excellence, strong governance, responsive customer service and long-term partnerships. By combining innovation with disciplined delivery, Superware enables organisations to confidently adopt modern cloud technologies, accelerate digital transformation and realise lasting business value through secure, scalable and future-ready solutions.

Products and services

  • Microsoft Power Platform Consulting & Development
  • Design, development and support of enterprise-grade business applications using Microsoft Power Apps, Power Automate, Power Pages, Microsoft Copilot Studio, Microsoft Dataverse and Power BI. We specialise in replacing legacy applications with secure, scalable low-code solutions.
  • Microsoft Dynamics 365 Customer Engagement
  • Implementation, customisation and support of Dynamics 365 Customer Service, Sales and Customer Insights. Expertise in case management, stakeholder engagement, CRM modernisation, customer service transformation and workflow automation.
  • AI & Microsoft Copilot Solutions
  • Development of intelligent business solutions using Microsoft Copilot, Azure AI Foundry, Azure OpenAI and Generative AI. Services include AI assistants, document intelligence, grants assessment automation, complaint triage, knowledge retrieval, workflow automation and intelligent decision support.
  • Enterprise Application Development
  • Custom business applications built for government and private enterprises using Microsoft technologies including .NET, Azure Functions, Logic Apps, REST APIs, SQL Server and Microsoft Dataverse.
  • Legacy System Modernisation
  • Migration of ageing legacy platforms to Microsoft Power Platform and Dynamics 365, reducing technical debt while improving scalability, security, automation and user experience.
  • Grants Management Solutions
  • End-to-end grants management platforms covering program design, online applications, assessment, scoring, approvals, contract management, acquittals, milestone tracking, payments, reporting and compliance.
  • Case Management Solutions
  • Enterprise case management applications supporting investigations, complaints, customer enquiries, regulatory services, compliance, incident management and service delivery.
  • Stakeholder & Customer Relationship Management
  • CRM solutions that manage customers, members, employers, providers, partners, suppliers and stakeholders with configurable workflows, communications and relationship management.
  • Contract & Agreement Management
  • Digital contract lifecycle management including contract registration, approvals, variations, compliance, correspondence, document generation and reporting.
  • Work Health & Safety Management
  • Power Platform-based WHS solutions covering incident management, hazard reporting, investigations, corrective actions, inspections, audits, risk assessments, claims management, injury management and regulatory reporting.
  • Regulatory & Compliance Solutions
  • Business applications supporting regulatory compliance, audit management, governance, policy management, complaint handling, RG271 compliance and operational assurance.
  • Workflow & Business Process Automation
  • Automation of complex business processes using Microsoft Power Automate, approvals, notifications, document generation, electronic forms and digital workflows.
  • Power Pages Citizen Portals
  • Secure online portals for citizens, customers, suppliers, members, grant applicants and external stakeholders with authentication, online forms and self-service capabilities.
  • Microsoft Dataverse Solutions
  • Enterprise data modelling, governance, security architecture and application development using Microsoft Dataverse as the central business data platform.
  • Power BI Reporting & Executive Dashboards
  • Interactive dashboards, operational reporting, executive reporting, KPI monitoring, business intelligence and analytics using Microsoft Power BI.
  • Systems Integration
  • Integration with enterprise systems including ERP, finance systems, HR platforms, identity providers, document management systems, SQL Server, Azure services and third-party APIs using Azure Integration Services.
  • Azure Cloud Solutions
  • Architecture, deployment and support of Microsoft Azure services including Azure Functions, Logic Apps, API Management, Azure Storage, Key Vault and secure cloud hosting.
  • Digital Forms & Document Automation
  • Electronic forms, document generation, correspondence management, PDF automation, templating and document workflows.
  • Managed Application Support
  • Application support, maintenance, enhancements, managed services, production support, DevOps, release management, incident resolution and continuous improvement.
  • Agile Delivery Services
  • Project delivery using Scrum and Agile methodologies including project management, Scrum Masters, business analysis, solution architecture, technical leadership and quality assurance.
  • Quality Assurance & Test Automation
  • Manual testing, automated testing, regression testing, test planning, UAT support and quality assurance for enterprise business applications.
  • Business Analysis & Solution Design
  • Business process analysis, requirements gathering, process mapping, solution architecture, functional specifications, user stories and stakeholder workshops.
  • Microsoft Copilot Enablement
  • Copilot strategy, adoption workshops, governance, AI readiness assessments, Copilot Agent development and "Copilot Agent in a Day" sessions.
  • Government Digital Transformation
  • Extensive experience delivering secure digital transformation solutions for Australian Government agencies, including grants, regulatory services, workforce management, customer engagement and operational systems.
  • Enterprise CRM Modernisation
  • Replacement of legacy CRM platforms with modern Dynamics 365 Customer Engagement solutions featuring omnichannel engagement, customer insights, workflow automation and integrated communications.
  • Secure Enterprise Architecture
  • Solutions designed with role-based security, audit logging, Microsoft Entra ID integration, data governance, privacy controls and enterprise-grade security.
  • Unique Aspects of Superware.ai
  • Microsoft-focused consultancy specialising exclusively in Power Platform, Dynamics 365 and Microsoft AI technologies.
  • Proven experience delivering complex enterprise solutions for government and private enterprise organisations.
  • Deep expertise in replacing legacy business-critical systems with modern cloud-based applications.
  • Strong capability across the entire solution lifecycle—from strategy and architecture through implementation, integration, managed support and continuous improvement.
  • Specialists in highly configurable, metadata-driven applications that enable organisations to adapt without extensive redevelopment.
  • Extensive integration experience across Microsoft Azure, REST APIs, ERP systems, finance platforms, identity services and third-party applications.
  • Delivery using Agile and Scrum methodologies with rapid iterative releases and continuous stakeholder engagement.
  • Australian-based delivery team providing architecture, consulting, development, testing, project management and ongoing support.
  • Focus on secure, scalable and maintainable solutions aligned with Microsoft best practices and enterprise governance.
  • Expertise spanning CRM, grants management, case management, compliance, contract management, stakeholder engagement, workflow automation, AI and enterprise digital transformation.

Locations

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Office Primary location
Unit level 4, 260 Queen Street, Brisbane City QLD 4000, Australia
+61 04 1183 5552
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