Have a question? We may have what you need right here.

We know the procurement process can be hard to navigate, and we're dedicated to ensuring that none of our customers are left in the dark.

Gateway by ICN FAQs

The most commonly asked questions for Gateway, such as:

  • How do I get a password?
  • How do I set up my notifications?
  • How do I submit an expression of interest?
  • And more...


At ICN, we take the security and privacy of our clients very seriously so have introduced 2FA to protect your account information. This means that even if your password is compromised, the attacker would still need to have the physical token or mobile device to successfully authenticate. Our most commonly found questions can be found here.

  • What is 2FA?
  • What if I have a generic email address, e.g.info@ or tenders@?
  • How do I install an authenticator app?
  • And more...

Quad Chart FAQs

Our automated Quad Charts are available to our Premium and Be Compelling subscribers as part of their subscription. To make the most of your Quad Chart we have some FAQ’s to help:

  • What is a Unique Value Proposition?
  • What are my capabilities?
  • What are my discriminators?
  • And more...


Expressing interest in work on Gateway by ICN is simply putting your hand up for work. We only know you're interested in work when you put your hand up.

You need to have a Gateway profile to submit an EOI and that your profile is up to date.

Our most commonly found questions can be found here.

  • What is an EOI?
  • How do I find out more about work packages?
  • How do I submit an EOI?
  • Tips for submitting an EOI
  • And more...
Can’t find what you need? Call us on 1300 961 139. Our helpful support staff is here to answer your query.