Have a question? We may have what you need right here.

We know the procurement process can be hard to navigate, and we're dedicated to ensuring that none of our customers are left in the dark.

Gateway by ICN FAQs

The most commonly asked questions for Gateway, such as:

• How do I get a password?
• How do I set up my notifications?
• How do I submit an expression of interest?
• And more...
Read now

2FA FAQs

At ICN, we take the security and privacy of our clients very seriously so have introduced 2FA to protect your account information. This means that even if your password is compromised, the attacker would still need to have the physical token or mobile device to successfully authenticate. Our most commonly found questions can be found here.

• What is 2FA?
• What if I have a generic email address, e.g.info@ or tenders@?
• How do I install an authenticator app?
• And more...
Read now

Profile User Guide

This guide is designed to help you create a profile that increases your chances of appearing in searches and being put forward for work. The more we know about you the better we can match your profile with projects around Australia and New Zealand.

Of course, if you still need help you can always give us a call on 1300 961 139.

EOI User Guide

Quad Chart FAQs

Our automated Quad Charts are available to our Premium and Be Compelling subscribers as part of their subscription. To make the most of your Quad Chart we have some FAQ's to help:

• What is a Unique Value Proposition?
• What are my capabilities?
• What are my discriminators?
• And more...
Read now

EOI FAQs

Expressing interest in work on Gateway by ICN is simply putting your hand up for work. We only know you're interested in work when you put your hand up.

You need to have a Gateway profile to submit an EOI and that your profile is up to date.

Our most commonly found questions can be found here.

• What is an EOI?
• How do I find out more about work packages?
• How do I submit an EOI?
• Tips for submitting an EOI
• And more...
Read now