Meet your new Offerings Assistant
The AI Offerings Assistant is now live it Gateway - simply describe what your business does, and where you do it in your own words, and the AI Assistant handles the rest. No more multi-step forms, no wasted time!
Explore the new Offerings system.
Key Features of the New System:
AI-Powered Suggestions
- When adding capabilities or offerings, the system uses AI to suggest the most applicable terms
- No more guessing or struggling to find the right category
Reduced Duplication
- By de-coupling industries, you won't need to duplicate your capabilities across multiple industry categories
- Enter your information once and it works across all relevant sectors
Location-Linked Capabilities
- Tie specific products or services directly to the locations where you can deliver them
- Provide more accurate insights about your geographic capabilities
Better Search and Navigation
- Clearer identification of products and services from supplier capabilities
- Simplified navigation with better alignment across industries
- Identify adjacent suppliers across industries, local content, and location-based capabilities more effectively
Improved Project Matching
- Once fully operational, the system will dramatically improve how project notifications are matched to your actual capabilities
- Better visibility for projects where you can add real value
Why We Made This Change
Our previous system was heavily industry-focused, leading to several significant limitations that hindered your ability to showcase your true capabilities:
- Duplicated taxonomies across industries - forcing you to enter the same information multiple times
- Product-focused rather than capability-focused - making it difficult to demonstrate what you can actually do (manufacture, design, construction)
- Free text format for products, services and facilities - creating inconsistent data that was hard to search
- Mixed products and services - causing confusion in searches and project matching
- Disconnected imports/exports - these weren't properly linked to your actual product capabilities
- Overly specific categories - with no ability to add new items when your offerings didn't fit existing boxes
- Location data not tied to capabilities - making it unclear where you could actually deliver specific services
This resulted in frustrating search experiences where project owners couldn't find relevant suppliers, and you couldn't be found for projects you were perfectly qualified to deliver.
Support and Resources
We're committed to making this transition as smooth as possible. You can find our FAQ's here
Need Help?
Within Australia: 1300 961 139
Outside Australia: +61 2 6285 2033
Email: helpdesk@icn.org.au
What's Next?
This capability-focused approach represents a major step forward in how we connect suppliers with opportunities. By better representing what you can actually deliver and where you can deliver it, we're creating a more efficient, accurate, and valuable network for everyone.
